Returns policy

At Aviar Collection, we want you to be completely satisfied with your purchase. If for any reason you need to make a return, we offer a simple and hassle-free returns process. Please read our returns policy carefully before making a return:

​

1. Eligibility: To be eligible for a return, the item must be in its original condition with all tags attached, and must be returned within 30 days of the purchase date.

2. Return Process: To initiate a return, please contact our customer service team at info@aviarcollection.com with your order number and reason for return. We will provide you with a return shipping label, which you can print and use to send the item back to us.

3. Refunds: Once we receive the returned item, we will inspect it to ensure that it is in its original condition. If everything checks out, we will issue a refund to your original form of payment. Please note that it may take 3-5 business days for the refund to appear on your statement.

4. Exchanges: If you need to exchange an item for a different size or color, please contact our customer service team at info@aviarcollection.com to initiate an exchange. We will provide you with a return shipping label, and once we receive the item, we will send out the replacement item.

5. Return Shipping Costs: Shipping costs for returns and exchanges are the responsibility of the customer, except in the case of a defective or incorrect item.

6. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer service team at info@aviarcollection.com within 7 days of receiving the item. We will provide you with a return shipping label, and once we receive the item, we will either issue a refund or send out a replacement item, depending on your preference.

If you have any questions or concerns about our returns policy, please don't hesitate to contact our customer service team at info@aviarcollection.com. We're always happy to help.

​

Cancellation policy

​

1. Refunds: We offer refunds on all orders that are cancelled before the items have shipped. If you would like to cancel your order, please contact us at info@aviarcollection.com as soon as possible. If the items have already shipped, please refer to our returns policy.

2. Cancellations: You may cancel your order for any reason before it has been shipped. To cancel your order, please contact us at info@aviarcollection.com with your order number and reason for cancellation. We will issue a full refund to your original form of payment.

3. Contact Information: If you have any questions or concerns about our refund and cancellation policy, please contact us at info@aviarcollection.com. We're always happy to help.

Please note that once an item has shipped, we cannot cancel the order. If you would like to return the item, please refer to our returns policy. Additionally, shipping costs for returns and exchanges are the responsibility of the customer, except in the case of a defective or incorrect item. If you have any questions or concerns about our policies, please don't hesitate to reach out to us at info@aviarcollection.com.